We have a 14 days return policy. If you would like to request for a return, kindly contact us via our contact form within 14 days after product is delivered. Product has to be sealed and unopened to be eligible for return. Customers have to pay for the shipping cost on returns, unless a wrong or damaged item was delivered.
Yes, you may do so. However, please note that we do not reimburse return shipping cost for products which are not broken or delivered incorrectly.
Please contact us via our contact form to arrange for a return. We will reimburse the postage fee together with the refund upon receiving the item.
Upon receiving the returned item and checking the condition, we will issue a refund within 7 working days.
Reimbursement of postage fee (for wrong/damaged items) will be done through Paypal.
Yes, you will have to pay for the return postage fee, if it is due to change of mind. If it is due to damaged/wrong item, we will reimburse the postage fee. Please note that you will need a Paypal account for us to reimburse the postage.
Shipping usually takes 2 weeks but may be delayed due to unforeseen circumstances. We offer full refund if you do not receive product within 40 days. Please note that we will check with delivery company whether the product is delivered or not before deciding whether to issue a refund. We do not offer refund in the case of wrong address given by customer.
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